In Part 1 of this two-part Operations Lab series, we’ll look at how senior legal leaders can begin moving their functions from reactive service delivery toward a more intentional operating model. We’ll explore how thoughtful intake, workflow design, automation, and AI can reduce administrative burden while giving Legal greater visibility into demand and creating capacity for higher-value work.

The discussion will focus not simply on introducing new technology, but on designing a legal function that is easier for the business to engage with and more effective for the legal team to operate within.

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